Privacy Policy

River Cree Casino is committed to protecting the privacy of our players and ensuring that personal information is handled responsibly and transparently. This Privacy Policy outlines how we collect, use, and share your personal data in compliance with applicable data protection laws and regulations, including those set forth by the Alberta Gaming, Liquor and Cannabis (AGLC) and the Kahnawake Gaming Commission.

Information We Collect

We collect various types of personal data to provide our services effectively. This includes:

• Registration data: Information you provide when creating an account, such as your name, date of birth, address, and contact information.
• Payment details: Information necessary for processing transactions, including credit card numbers, banking information, and billing addresses.
• Technical logs: Data collected automatically as you use our services, including IP addresses, device identifiers, browser types, and timestamps.
• Cookies: Small data files stored on your device to enhance user experience and analyze site performance.

Purpose of Data Usage

The information collected is utilized for several critical purposes:

• Account management: To create and maintain your player account, including verifying identity and age.
• Marketing communication: To send you promotional materials, updates, and information about our services, in accordance with your preferences.
• Anti-fraud checks: To identify and prevent fraudulent activity and money laundering by monitoring transactions and user behavior.
• Anti-Money Laundering (AML) compliance: To comply with legal obligations regarding the prevention of money laundering and financing of terrorism.
• Know Your Customer (KYC) procedures: To verify the identity of players as part of our commitment to responsible gambling and regulatory compliance.

Data Sharing

We may share personal data under the following circumstances:

• Disclosure to payment providers: Your information may be shared with third-party payment processors to facilitate transactions and ensure secure financial exchanges.
• Verification partners: We may share your data with external partners for identity verification and fraud prevention as part of our KYC and AML processes.
• Regulatory authorities: We are required to disclose personal information to governmental and regulatory bodies as mandated by law.

User Rights

As a player, you have specific rights regarding your personal data:

• Right to access: You have the right to request access to the personal data we hold about you.
• Right to deletion: You can request the deletion of your personal data, subject to certain exceptions.
• Right to restrict processing: You may request that we limit the processing of your personal data under specific circumstances.

To exercise any of these rights, please contact our support team.

Cookie Policy

We use cookies to improve your experience on our platform. Cookies are essential for the proper functioning of our website and help us track performance. The types of cookies we use include:

• Essential cookies: These cookies are necessary for the website to function correctly and cannot be disabled in our systems. They are usually set in response to actions made by you, such as setting privacy preferences or filling out forms.
• Analytical cookies: These cookies help us understand how visitors interact with the website by collecting and reporting information anonymously. This data is used to improve our services and enhance user experience.

You can manage cookie preferences through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or disclosure. Our security protocols are regularly reviewed and updated to ensure the highest level of protection.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your data is no longer needed, we will securely delete or anonymize it in compliance with applicable regulations.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of significant changes through our website or via email, if applicable. Please review this policy periodically for the latest information on our privacy practices.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please reach out to the support team. We are committed to addressing your inquiries and ensuring a transparent and secure gaming experience at River Cree Casino.